Top-up Problem FAQ
Q1. How to quickly open the official website in-game?
A: Enter the game【Settings】and you can see【Official Website】button，clicking on it brings you to your mobile device's browser automatically (refer to the steps below)
Q2. What features are there on the official website?
A: 1.Enjoy discounts for purchasing gold on the official website
*The first time you pay for each tier of gold on the official website，you will enjoy 20% off discount
*The official website will reset the number of discounts you can enjoy during some important festivals or events，and for the first payment after the reset，you can still enjoy 20% off discount
*After paying for the gold of each tier for the first time，you can enjoy 5% off discount on subsequent purchases
2.Purchase Gift Packs in Super Store on the official website: In the Super Store you can purchase different gift packs that will change with the season. Some packs here are discounted and contain higher value items compared to in-game packs.
3.In the official website's Super Store，you can claim one free gift pack per day
4.Official website events from time to time---Example: Collect badges to win prizes
Q3.What is gold and what does it do?
A: Gold is the currency released in-game，it can replace the cash to be used to purchase any additional services in the game. After purchasing the gold，it will be kept in your game account and will not expire. You can purchase your favorite gift packs immediately without worrying about missing the opportunity to purchase the packs!
The purchase ratio of dollar to gold is 0.99 dollars=100 gold (Please refer to the in-game display for the purchase ratio when purchasing gold with other currencies)
Q4. How to purchase packs with gold in-game?
A: If you have gold，the amount of gold will be displayed at the top of the page，and there is a button on the left side to change the payment method between cash and gold. After clicking on the button，the price of the gift pack will change to the price of the corresponding currency according to the payment method you selected.
Q5. What is the difference between purchasing with gold and purchasing with cash?
A: If you purchase gold at a discounted price and then use gold to purchase gift packs in-game，it will be cheaper than purchasing packs directly in-game with cash.
Below is a price comparison chart for you (we use dollars here as an example，currency discounts in other regions are the same as in the chart):
Q6. Does the gold price shown on the official website include tax?
A: The gold price of gift packs shown on the official website already includes the tax of your region，Please don't worry
Q7. What is Gift Pack in the super store? How to purchase?
A: Gift Packs in the super store are limited packs that will be refreshed periodically and can only be purchased on the official website. You need to log in to your account first to check the packs for the corresponding season. All types of packs can only be purchased once a week and will be refreshed every Monday at 00:00 UTC. After purchasing，you can receive the corresponding items via email in the Game Center.
Q8. Why can't I use gold to purchase gift packs on my phone? Or why can't I see the recharge portal of gold and packs can be purchased with gold on my phone?
A: Here are some possible reasons:
1. You haven't purchased gold before. After you purchased gold，you will be able to see the gold，the gift packs that can be purchased with gold，and the entrance to purchase gold on your phone.
2. The platform version you are using does not support payment with gold at present.
Q9. Is the discount in the top-up center permanent?
A: Currently，the top-up center is still under test，you can enjoy 20% off for the first recharge. For subsequent top-ups，you will enjoy 5% off discount. Any subsequent adjustments will be notified in advance，please pay attention to the official announcement.
Q10. Why are in-game prices cheaper than in top-up center?
A: Affected by local tax policies，the item price may vary in different countries/regions，please refer to the actual price based on the amount you need to pay when you create the order.
Q11.Why didn't I complete the in-game payment events after I topped up?
A: 1. Gold purchase does not belong to the game pack purchase and will not be involved in any form of in-game events or tasks，such as: Value Doubler，Thriving Forces，tasks related to the purchase of gift packs and so on.
2. Purchasing in-game gift packs with gold is the same as purchasing gift packs with cash normally，and it is involved in related events and quests.
Q12. How do I get rewards after paying successfully?
A: After paying successfully，the gold will arrive in your account immediately in game and you can receive the relevant system email notification.
Q1. How to quickly open the official website in-game?
A: Enter the game【Settings】and you can see【Official Website】button，clicking on it brings you to your mobile device's browser automatically (refer to the steps below)
Q2. What features are there on the official website?
A: 1.Enjoy discounts for purchasing gold on the official website
*The first time you pay for each tier of gold on the official website，you will enjoy 20% off discount
*The official website will reset the number of discounts you can enjoy during some important festivals or events，and for the first payment after the reset，you can still enjoy 20% off discount
*After paying for the gold of each tier for the first time，you can enjoy 5% off discount on subsequent purchases
2.Purchase Gift Packs in Super Store on the official website: In the Super Store you can purchase different gift packs that will change with the season. Some packs here are discounted and contain higher value items compared to in-game packs.
3.In the official website's Super Store，you can claim one free gift pack per day
4.Official website events from time to time---Example: Collect badges to win prizes
Q3.What is gold and what does it do?
A: Gold is the currency released in-game，it can replace the cash to be used to purchase any additional services in the game. After purchasing the gold，it will be kept in your game account and will not expire. You can purchase your favorite gift packs immediately without worrying about missing the opportunity to purchase the packs!
The purchase ratio of dollar to gold is 0.99 dollars=100 gold (Please refer to the in-game display for the purchase ratio when purchasing gold with other currencies)
Q4. How to purchase packs with gold in-game?
A: If you have gold，the amount of gold will be displayed at the top of the page，and there is a button on the left side to change the payment method between cash and gold. After clicking on the button，the price of the gift pack will change to the price of the corresponding currency according to the payment method you selected.
Q5. What is the difference between purchasing with gold and purchasing with cash?
A: If you purchase gold at a discounted price and then use gold to purchase gift packs in-game，it will be cheaper than purchasing packs directly in-game with cash.
Below is a price comparison chart for you (we use dollars here as an example，currency discounts in other regions are the same as in the chart):
Q6. Does the gold price shown on the official website include tax?
A: The gold price of gift packs shown on the official website already includes the tax of your region，Please don't worry
Q7. What is Gift Pack in the super store? How to purchase?
A: Gift Packs in the super store are limited packs that will be refreshed periodically and can only be purchased on the official website. You need to log in to your account first to check the packs for the corresponding season. All types of packs can only be purchased once a week and will be refreshed every Monday at 00:00 UTC. After purchasing，you can receive the corresponding items via email in the Game Center.
Q8. Why can't I use gold to purchase gift packs on my phone? Or why can't I see the recharge portal of gold and packs can be purchased with gold on my phone?
A: Here are some possible reasons:
1. You haven't purchased gold before. After you purchased gold，you will be able to see the gold，the gift packs that can be purchased with gold，and the entrance to purchase gold on your phone.
2. The platform version you are using does not support payment with gold at present.
Q9. Is the discount in the top-up center permanent?
A: Currently，the top-up center is still under test，you can enjoy 20% off for the first recharge. For subsequent top-ups，you will enjoy 5% off discount. Any subsequent adjustments will be notified in advance，please pay attention to the official announcement.
Q10. Why are in-game prices cheaper than in top-up center?
A: Affected by local tax policies，the item price may vary in different countries/regions，please refer to the actual price based on the amount you need to pay when you create the order.
Q11.Why didn't I complete the in-game payment events after I topped up?
A: 1. Gold purchase does not belong to the game pack purchase and will not be involved in any form of in-game events or tasks，such as: Value Doubler，Thriving Forces，tasks related to the purchase of gift packs and so on.
2. Purchasing in-game gift packs with gold is the same as purchasing gift packs with cash normally，and it is involved in related events and quests.
Q12. How do I get rewards after paying successfully?
A: After paying successfully，the gold will arrive in your account immediately in game and you can receive the relevant system email notification.
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